Refund Policy
Your satisfaction and understanding of our refund procedures
1 Eligibility Requirements
Refund requests for lyvorantelios's budget consolidation services must be submitted within 14 days of your initial subscription date. We require all refund requests to include your account details, the reason for requesting a refund, and any relevant documentation that supports your request.
Services that have been actively used for more than 30 days or where you've accessed premium features extensively may not qualify for a full refund. However, we evaluate each case individually and may offer partial refunds or service credits based on usage patterns and circumstances.
2 Refund Process Timeline
Submit Request
Contact our support team with your refund request and required documentation. We'll acknowledge receipt within 24 hours.
Review Process
Our team reviews your request, account history, and usage patterns. This typically takes 3-5 business days to complete.
Decision Notification
You'll receive a detailed email explaining our decision and next steps. If approved, processing begins immediately.
Processing & Payment
Approved refunds are processed within 5-10 business days, depending on your original payment method.
3 Types of Refunds Available
Full Refund
Complete refund of subscription fees for accounts with minimal usage within the first 14 days of service activation.
Partial Refund
Prorated refund based on remaining subscription period and usage levels, applicable in certain circumstances.
Service Credit
Account credits for future services or upgrades, offered when full refunds aren't applicable but concerns are valid.
4 Payment Method Processing
Credit card refunds typically process within 5-7 business days and appear on your statement within one billing cycle. Bank transfer refunds may take up to 10 business days depending on your financial institution's processing times.
For PayPal transactions, refunds usually appear in your account within 24-48 hours once processed. Digital wallet refunds (Apple Pay, Google Pay) follow the same timeline as the underlying payment method used in your wallet.
5 Special Circumstances
We understand that sometimes unexpected situations arise. If you're experiencing financial hardship, technical issues that prevent service use, or other extenuating circumstances, please reach out to our support team directly.
Each case involving special circumstances receives individual attention from our customer success team. We may be able to offer alternative solutions such as subscription pausing, service adjustments, or extended trial periods that better suit your situation.
6 Non-Refundable Items
Certain services and features are non-refundable once used, including one-time consultation sessions, custom reports that have been generated and delivered, and premium data exports that you've already downloaded.
Third-party integration fees, setup costs for custom configurations, and charges for additional user licenses beyond your base subscription are also typically non-refundable after services have been rendered.